RU EN
0
RU EN
0
RU EN
Create your dream

Warranty

It is the Setepai promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please live chat our Customer Care team or reach out to us at info@setepai.diamonds so we can get this taken care of for you!
We stand behind the quality of our pieces. Setepai offers a complimentary 30-day limited warranty on all fine jewelry purchases within the US.
This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty..

Please kindly note that any work performed on our pieces by anyone outside of Setepai will void this warranty.



Our return policy

In order to be considered for a refund or exchange, the item must be completely unused and unworn in its original packaging. Setepai retains the right to refuse any return if the items are found to be damaged or show signs of wear and tear.

ONLINE RETURN PROCESS


You must contact info@setepai.diamonds within the allotted time period or your return will not be accepted. A representative will get back to you within 24 hours during business hours, Monday-Friday. Setepai provides a prepaid return label to ensure the products are protected & insured..

INTERNATIONAL ORDERS

All international orders are final sale. You can read more about our International Orders policy here. For any questions or concerns, please reach out to info@setepai.diamonds.

Products purchased that are in-stock are eligible for return for a full refund within 7 business days from the date that the product was delivered to you.

All Ready to Buy Engagement Rings (BUILD Your Dream) are final sale, non-returnable. All special ordered are final sale and non-returnable.



 
Found something special? Hint a friend about a gift!
Hello ! We know that dreams to recieve . We are attentive to wishes and decided to give you a hint about it. Give warmth and be considerate of the dreams of loved ones.
Shop
Sеtepai
 
Feedback
Fill in the required fields in the form below and click "Submit".
We will contact you in a way convenient for you, at a time convenient for you.
Thank you for your interest in the project.
 
Form submission
 
Product added to favorites
 
Thank you, we'll be in touch shortly!
Close